Periodically, I have to bow in the direction of Tim Berners-Lee. The web makes it so easy to do what I am about to, taken from the Verizon site:
"For millions of customers every day, a Verizon network -- wired or wireless -- is the gateway to communication, and our fundamental mission is to make that connection as powerful and reliable as possible."
Verizon CEO, Ivan Seidenberg
Unfortunately, Mr. Seidenberg, I'm not one of those lucky customers. We switched our email provider to Verizon about 18 months ago. There were problems, as in I randomly couldn't receive certain people's emails - like Harris, not a known spammer, at least to his friends and colleagues where he is highly regarded as a board chair, former CEO, dean, and all-around helpful person. But could I receive email from Harris, even when I wrote to him and he replied?
I made many calls to Verizon about this, of course, where I was repeatedly asked to send the email I hadn't received. No comment.
Eventually, I wrote to Mr. Seidenberg <[email protected]> and, within 24 hours, four vice presidents had called me but alas the problem remained unsolved.
Many calls later, a savvy tech figured it out and all was well...except for the other problem: since switching to Verizon, the time-stamp on my email has been set to Greenwich Mean Time. Doesn't sound like much of a problem until someone refers you to the time they sent you an email and you have to do the math. You shouldn't have to do math to read your email or, the newest permutation of this, go on a treasure hunt to find your new mail. Because as of daylight savings time this year, now everyone's email comes through time-stamped properly, everyone except for the people at NetAge.
I, by the way, am the only NetAge person suffering from this. What this means is that my email doesn't show up in sequence in the queue, and if I skip around, reading the most important email first, for shame, then I forget about other email unless I reorder the queue every time I want to read. And do the math for the sending time of the NetAge email. Do the math, categorize, and then I can read my mail. "Powerful and reliable."
Last Tues, Verizon promised me it would be resolved within 24-48 hours. On Thurs, Verizon promised to resolve it within 24 hours. It's Sunday. I've called Apple Support to make sure it's not a problem with my machine, gone to the Apple Genius bar with my machine, reinstalled my mail application, updated all my software, and checked every setting known to woman.
Ivan, my problem is coming from your server. Fix it, please. Ticket #2280341.
