Web/Tech

Monday, 23 June 2008

The great reseau

Here's one for the history books, especially for those among us interested in how we got to the point that I can be sitting here in my study typing and you can be wherever you are and both of us are learning about this incredible, deep-history view of the web. Alex Wright has a great piece in June 17, 2008, NY Times, "The Web Time Forgot." Not to be missed. Click now or forever hold your view of when the web really started:

In 1934, Otlet sketched out plans for a global network of computers (or “electric telescopes,” as he called them) that would allow people to search and browse through millions of interlinked documents, images, audio and video files. He described how people would use the devices to send messages to one another, share files and even congregate in online social networks. He called the whole thing a “réseau,” which might be translated as “network” — or arguably, “web.”

Tuesday, 03 June 2008

Some history of how we got here

Chandler Harrison ("Harry") Stevens is a name familiar to many who began their online lives back in the 1970s. The inventor of Participate, possibly the best of the computer conferencing systems ever developed (referenced here by Howard Rheingold in his book, Virtual Community), Stevens sent around a chapter of the memoir he's writing to friends last week. It's got so much good history - and so many familiar names - that I asked Harry if I could post it here. Enjoy this stroll down memory lane:

Today in 2008, blogs -- a word derived from "weblogs" on the Internet's World Wide Web -- support many-to-many communication within vast social networks such as Facebook, etc.

A decade ago in 1998, we completed developing a Web front-end and an Internet back-end for Participate, our then two-decades-old computer conferencing software, which went on to be used in Ukraine while I was in the Peace Corps (1999-2001; see http://co.net/). In 1993-1998, Participate had been used in developing CoNet community and NetCo educational networks -- funded by $1 million in grants from the National Science Foundation, the Corporation for Public Broadcasting, and the US Department of Agriculture -- grants made to our CoNet Consortium, which consisted of the Austin Minnesota School System, Riverland Community College, University of Minnesota's Hormel Institute, and KSMQ Public Television. At that time, Participate was also being used by the largest distance learning organization, Phoenix University, among others, as licensed by Eventures Ltd.

Two decades ago in 1988, the World Wide Web did not yet exist, but in that year in Moscow I used a laptop computer to help prove that glasnost (meaning openness) was really happening. My impressions of the Soviet Union were typed into "USSR today"-- a blog-like branching topic within Participate, the most popular feature on The Source and CompuServe, forerunners to the Internet. My words typed in Moscow were seen worldwide instantaneously.

 

Continue reading "Some history of how we got here" »

Wednesday, 14 May 2008

Virtual Teams 2.0, 3.0, 4...at Enterprise 2.0

Coming to Enterprise 2.0 here in Boston in a few weeks? If so, please let me know and please come to our sessions. I'm involved with three, including this one, which I'm sharing with, guess who, Jeff Stamps, and is about, guess what, virtual teams current and future:

Virtual Teams 2.0, 3.0, 4...

Virtual teams have always been in the 2.0 world, adding content to their shared online spaces, carrying on conversations after the lights have gone out, trying out new media. But the explosion of 2.0 technologies - and the advent of a generation that knows more about how to work online than their bosses - has altered (and will continue) to alter the virtual team landscape. What are the simple ideas that can slice through the complexity facing virtual teams? How can they easily form networks? How can they navigate among the multiple organizations that they serve? Hear the latest from the people who coined the term "virtual teams."

Date: 6/12/2008
Time: 10:45 AM
Room: Carlton

Wednesday, 07 May 2008

Email is obsolete

Really? According to Bombay's Business Standard, "'Obsolete tools' like e-mail and instant messengers could act as roadblocks for the growth of web collaboration, say experts." Experts cited in this article come from some technology companies purveying different gadgets for getting along online so reader beware. Still, this notion that email is on its way out (first time I've heard it applied to IM, though) continues to pop up in odd places...not including the enthusiastic email defender I recently encountered in a workshop.

Sunday, 30 March 2008

Oh, my aching email

Just for the record, I turned my machine on five ten fifteen twenty (switching to numerals now) 25 30 minutes ago and I still don’t have my mail - nor have any web pages loaded. Comcast? Idearc? Both? Anyone want a couple of computers? Where’s one of those pencils I once had boxes of, the implements without which I could not write? And where’s my library card?

PS: I’d call it a fluke and reboot but this is the norm of late. OK, 45 minutes and I’m restarting. And this post is going up an hour and 20 minutes after I wrote it.

Update: One hour and thirty minutes after restarting, my email has arrived.

Saturday, 01 March 2008

Collaboration 2.0

Collaboration20mid It's out. David Coleman and Stewart Levine's new book, Collaboration 2.0. We were delighted to write the Foreword to this book. Here it is in its entirety (for those who fail to buy the book - oh, no!):

Collaboration 2.0
Foreword by Jessica Lipnack and Jeffrey Stamps

At the Seventh International Conference on Complex Systems in 2007, Barbara Jasny, Senior Editor at Science, cited a statistic that provoked a collective “wow” from the audience of complexity scientists. The current record for the largest number of collaborators submitting a paper to her prestigious journal? 350 [corrected update, 445].

Jasny pointed to the truth that reigns in all domains these days: once the province of isolated geniuses, good work and breakthrough ideas congregate on the playground of those who can play well together. In our highly interconnected world, everything interacts with everything else and in order to understand—or accomplish—anything, we need to work together better. And, typically today, that means making use of innovative technologies and becoming adept at the human side of collaboration.

Not long ago, the word collaborator had a bad connotation in Europe, implying working with the forces of evil during World War II. But in a relatively short amount of time, collaboration has reclaimed its original meaning—“co-labor,” to work together—and has become a popular term even in countries where it was anathema as recently as a few decades ago.

Now in North America and South, in Europe, Africa, Asia, and the exquisite nations of Australia and New Zealand, to collaborate means that you know what you’re doing. The trick is to do that supremely well.

When we were interviewing executives for our book Virtual Teams, nearly every conversation ended with a variation on the same idea: “You know, it’s 90% people and 10% technology.” This phrase has become something of a slogan for us and when a technologist has the capacity to speak from the people side, we always take notice.

We first met David Coleman a number of years ago at a conference on—take a guess—collaboration. He impressed us with his knowledge and his sense of humor, both vital to collaboration, and we’ve followed his work since, depending on him to be up on whatever was happening in that world. Invariably, he stresses that people are the ones using technology and that how and for what purposes they use it are far more important than the technology itself.

When we learned that David had teamed up with Stewart Levine to write the “next rev” of collaboration, we were intrigued and it took us approximately one second to agree to write this Foreword.

Stewart’s grasp of the people side of the equation is comprehensive and practical. Good psychology, good people skills, and good common sense combine in his many ideas for how to make collaboration work.

The offerings in collaboration technology can appear like items in a supermarket, all the little cans bearing only tiny variations in ingredients to distinguish them. What David helps us see are the signs marking the aisles, pointing out the categories that we need to consider before making our choices, then applying expert stars to the ones he regards as best picks.

On the people side, Stewart enables us to zero in on the essence of collaboraton. At the beginning, during the middle, and in the final analysis, collaboration is about communication. Prone to wanting to make our views known, we fail to listen. And listening across boundaries is the most difficult behavior of all. The borders that separate us stand in the way of our humanity and we need to dissolve them. The ability to truly hear what others have to say is the most powerful form of communication, Stewart writes. We agree.

And though the word business appears in this book some 117 times, it is far more than a manual for business. As our scientist friends indicate, our world and indeed our future depend upon collaboration, which the authors make clear in their final pages. From global warming to alleviation of poverty to stemming the population explosion to reducing the threat of “weapons of mass effects,” the human family needs to learn how to work together better very quickly and to become adept at using the best tools for doing so.

This book is your GPS for collaboration now and in the years to come. Open it anywhere and you’ll learn something. Apply what you’ve learned and your work will become easier—and our hopes for the generations to come will soar.

—Jessica Lipnack and Jeffrey Stamps, CEO and Chief Scientist respectively of NetAge, a consultancy that helps organizations work together better, and co-authors of many books, including The Age of the Network and Virtual Teams.

Sunday, 24 February 2008

Metanet at 25

Tmnbanner Metanet, the online conversation started a quarter-century ago by Frank Burns and nurtured forevermore by Lisa Kimball, is celebrating with a party in Washington, DC, at the end of March. Lisa is such a prodigious networker that we profiled her in The Age of the Network (see "All the way to New York to buy a modem," Chapter 7). Wish I could be there. Metanet was the second online community I joined (EIES was first). Over the years, many good ideas and, more importantly, deep friendships have grown from the connections it's spawned. All will miss Frank at this celebration, whose laugh I can hear just typing this. Congratulations, Lisa, and warm fuzzies to all my friends from Spirit, the women's conference there.

With Lisa's permission, I'm posting the anniversary party details here as I know at least some friends from those days are reading:

MetaNetwork is 25 years old this spring and we're having a party!  You and all your family are invited !

It will be held in the afternoon of March 29th - probably around 2pm ...at the home of:

Lois Mandelberg
6303 Waterway Place
Falls Church, Virginia  22044

mamalois[at]hotmail[dot]com

703-658-7776 (h)

Plans for pot luck are being organized in the MetaNet25 conference on Metanet ..

Hope we'll see you there!  * lisa

Friday, 11 January 2008

The wisdom of bloggers

Eyogini_3 Earlier this week, I taught "Blogging for Creative Writers" in the Pine Manor MFA program just outside Boston.

The session took place in the President's Dining Room of the student center, the very nice big room where I made the decision to start blogging.**

The class was an hour long. People introduced themselves, said why they'd come. Some blog now, some were being asked to blog, some were just curious. I didn’t jot down the job titles but I remember a webmaster for a nonprofit, a teacher, a healthcare publication editor, a social worker I’ve met before, a woman who wants to blog in Senegal, and one who’s waiting for a liver transplant. Two-thirds of the students in the MFA program came to the elective class, along with some faculty (I saw poet Dzvinia Orlowsky and biographer/historian/Guggenheim-awardee Randall Kenan) -- some measure of interest in blogging at the MFA level.

Here's the 20-slide presentation <Download Blogging.pdf>, "Blogging for Creative Writers". Included are detailed results of the "Advice from other bloggers" survey that I ran here. Many thanks to the 35 who posted comments. Your names and websites are on a page of your own in the presentation.

And here’s a summary of your responses:

1. Has blogging improved your writing?
Most said yes, some said no on grounds that writing for blogs is different from their real writing. Two asked readers to judge for themselves.

2. How long, on average, does a good post take?
From five minutes to several days, with most saying between 30 minutes and an hour. At the very quick end are the little bits of info people drop on their blogs, usually with links to something else. A couple of responders are professional bloggers; one is a genealogist who has dozens of posts in preparation, pending extensive research. One said: “From beginning to end.”

3. One unusual thing that’s come from blogging
Many have reconnected with old friends; several have gotten work; one has had work that began as posts published...and a number have become addicted (not me, of course).

4. Advice to new bloggers
Many said keep it short; many said link to others; and a few said be warned: It will take over your life.

**In 2005, I was a student in the first Solstice Summer Writers Workshop. Dennis Lehane, Roland Merullo, Manette Ansay, Terrance Hays, and a few others were discussing the boundary between fiction and non-fiction.

The only one in the room with a laptop, I felt pretty conspicuous and took notes anyway. Within a day or so, I posted my very first blog entries. For the record, that week at Solstice shot adrenaline into my writing; I had a usable draft of a novel by the following Spring.

Tuesday, 04 December 2007

"Blogs in Plain English"

It was only a matter of time until Common Craft Show tackled the topic of blogs. For the past few years, Lee and Sachi Lefever have been pumping out very short videos that explain the new world of the web simply, "in plain English."

Keen readers have seen my posts on their Web 2.0 in Plain English, Social Bookmarking in Plain English and so on. Go to Common Craft for the whole list. Here's their latest. I love these folks. Transcript, original on their site, is on the jump page here.

Continue reading ""Blogs in Plain English"" »

Wednesday, 21 November 2007

Jeff Stamps on Teams of Practice

Jeff Stamps has taken the time to reply at length and in depth to Mike Gotta's response to my post on Teams of Practice. Here's Jeff's thinking:

Mike, this is a terrific post on "Teams of Practice". I'll take a crack at it in the knowledge management context in which we coined the term.

At a high level, we see KM in three phases of collaboration. 

Phase 1 is the capturing, storing, and making accessible knowledge objects generated elsewhere in the organization, the Knowledge Base, for shared use.

Phase 2 added Communities of Practice to source knowledge directly from people. CoP systems of conversation follow Etienne Wenger's observation that people pass practices, their "how-tos," along informal pathways of tacit knowledge exchange, propelled along by questions and answers and held together by social relationships of community. Here, the conversation itself is the knowledge base.

Phase 3 adds Teams of Practice to source knowledge directly from teams. We mean to capture both what "a team of practice" is, and how they inevitably connect as "teams of practice," a network of ToPs.

Teams are the working units of the organization, both strategic (executive) and tactical (line) teams at all levels. The team context allows people to collaboratively pursue concrete goals, test ideas, make decisions, develop and execute tasks, and produce output. As teams go online, they create and capture knowledge objects, generate focused conversations, and produce a wealth of contextual "how-tos" in agendas, task lists, time lines, etc. Hence, knowledge captured in the context of an online team room is the actual tacit practice of the organization.

Organizations are inherently networks of teams, starting with the hierarchy, which is a network of interlocked management teams of direct reporting relationships. Today, many more types of teams are added to that basic set of groups to get the work of the organization done. All these teams are producing output used by other teams in the organization in a sequence of upstream-to-downstream and supplier-customer relationships feeding teams delivering to the organization's ultimate customer(s). The horizontal connections among working teams are the ones that produce large-scale organizational results. This network of teams exists whether recognized or not, and is not a stage on the way to a CoP of individuals.

What's historically new to us as a species long familiar with the complexities of small groups, as with the first two phase of KM, is the online part, the externalization of memory and learning in the global cloud of virtual spacetime. As more of a team's daily life occurs in or passes through online places, more concrete practice is captured in its natural, role-based, context. This is increasingly happening whether the team is collocated or not.

However, teams are jumping online in all manner of KM containers, most groups happily isolated from one another. The challenge is to network them in the meaningful pattern of their work, not just randomly (i.e., search across team spaces). Teams of practice would not only share across teams, but enable learning and problem-solving at the teamnet (network of teams) level of producing organizational results.

Tuesday, 20 November 2007

Latkes and the web

Now there's a combo you wouldn't normally think of - the delectable Chanukah treat (it's just around the corner) *and* the deep history of the web. But Bill Ives, Internet Sleuth, has discovered one of the oldest, if not the oldest, recipes on the web, Andy Carvin's Grandpa's Latke Recipe. Andy's been posting since Oct 1994. Check out Andy Carven's Waste of Bandwidth, (hardly), his blog, which in the olden days, was achieved by reposting his website in toto. Yay, Andy.

Sunday, 18 November 2007

Dorothy, it's knowledgement management

The Leavenworth (Kansas and, yes, I wore my red shoes) Times carried Conference focuses on knowledge management last Friday, an article on the event where we spoke in early November:

Speakers included the husband and wife team of Jessica Lipnack and Jeff Stamps, co-founders of a company called NetAge.

Part of their presentation focused on virtual teams, which Lipnack said are small groups of people working independently across boundaries.

Stamps and Lipnack provided tips for operating what they called “far-flung teams” or groups with people working at different locations.

Thanks to writer John Richmeier for including us in the piece. You can see our full presentation to the conference by clicking here: The Transformational Power of Networks, Teamnets and Virtual Teams.

Sunday, 11 November 2007

Teams of practice

We've been hanging out at the collaboration bar for a bit of time now, which means that we've seen a few different customers take stools, saying *theirs* is the only drink to order. They down a few and poof! they're gone.

Some have stuck. For at least a decade and a half, communities of practice have held their seat. Ever since Etienne Wenger (hello, old friend) coined the phrase in his and Jean Lave's 1991 book, Situated Learning, savvy organizations have been promoting their use. Among the first was Bob Buckman, then CEO of Buckman Labs, the specialty chemical company, who turned his entire organization into one gigantic global community of practice years before most reading here even had email accounts. We documented Bob's story in Virtual Teams--and, perhaps more importantly, he documented it himself in Building the Knowledge-Driven Organization.

Not long after people in the collaboration community (which will have to be a subject of another post someday) started to use the term "communities of practice" came its partner-in-crime, knowledge management, whose history Karl-Erik Sveiby, the Swedish writer and consultant, has been tracking for years.

Comes then a whole sector of the tech industry focused on making it easier for people to "manage" their knowledge, a concept that bears reflecting upon elsewhere (is knowledge manageable as, say, people are? - I'll let that one go for now). Also comes then all manner of upstart efforts within organizations to swap learning as fast as possible, often without their employers' imprimaturs.

Among these were two majors in the US Army, Nate Allen and Tony Burgess, who, without sanction or budget or business plan, started Companycommand.com. There soldiers could exchange, well, war stories. A good summary of their experience is documented in the Government Executive article, "Managing Technology Linked in the Fight," which was laid out in detail in the 2005 book, CompanyCommand: Unleashing the Power of the Army Professional, which the two majors along with two others co-authored with Professor Nancy Dixon.

All of which is a windy introduction to the fact that the US Army has a long, rich history in communities of practice with now probably tens of thousands of online forums where soldiers of every rank can exchange information in a timely way.

So it was that the Army held its 3rd Annual Knowledge Management Conference last week, where we, along with Dr. Dixon and others, gave talks, ours titled The Transformational Power of Networks, Teamnets and Virtual Teams. Lots of discussion about communities of practice, knowledge sharing, semantic webs, and all the other topics that IT professionals, learning experts, and the top brass, whether those with stars on their shoulders or big paychecks, worry about.

OK. What's next? Jeff and I came away thinking about this: perhaps the era of the community of practice needs to morph a bit. Aren't we now in the time when teams, not just amorphous communities or lone-ranger individuals, need to share practices? And isn't the technology up to the task, what with virtual (or, if you prefer, global) teams exploding everywhere and wikis for teams going up on the web faster than their IT departments can track them? Teams, we think, are the way to work (without diminishing the genius and creativity of the individual), the hope for solving the seemingly intractable problems that sometimes make it hard to get up in the morning.

Thus, we invite a new customer to the collaboration bar: Teams of Practice, the title of this post.

Sunday, 04 November 2007

Building trust in virtual teams--a survey from Jordan

Frequent readers know that one of our purposes here is to help students conduct research on virtual teams, collaboration, and networks (and maybe something else if it seems relevant or appealing). One such inquiry came from Ernest Kutuk at the University of Zagreb in Croatia, studying trust in virtual teams. Thus, let me say again: students, feel free to email me with your projects and if they fit these broad criteria, you're in.

Just a few hours ago, we received our first such request from a student at the Jordan University of Science and Technology (JUST), on the same topic as the Croatian request.

Mohamad Alsharo is studying for his master's degree in computer science, majoring in project management. As part of this work, he's doing a survey on trust in virtual teams, thus his contacting us. Here's Mohamad's note. I encourage everyone to fill out the survey. And, Mohamad, be sure to report back on your results so I can post those too:

My master's thesis is something new in Jordan. No one here has ever worked on virtual teams so this may open a new scope for our students. In my thesis, I'm trying to come up with a model for building trust among virtual teams members. I've been working on this topic for almost 18 months now and have put my results into a survey that I am distributing to both virtual teams researchers and practitioners to see if they agree or disagree my conclusion.

For this reason I have divided my survey into three parts. The first is for Researchers, the second is for Team Leaders, and the third is for Team Members. I hope you can help me in my research and I'm ready for any questions or suggestions from you.

My survey links are:
Researchers: http://www.my3q.com/home2/185/msharo83/Academic.phtml
Team Leaders: http://www.my3q.com/home2/185/msharo83/leaders.phtml
Team Members: http://www.my3q.com/home2/185/msharo83/members.phtml

Thank you again and I'm looking forward to hearing from you,

Mohamad Alsharo

The art of networks

If there was one persistent image that threaded through the presentations at the 7th International Conference on Complex Systems, it was the network. Whether the presenter was a biologist, physicist, mathematician, or some other specialist whose field I couldn't quite comprehend, he or she showed a graph of a network. Even Nicholas Christakis, the internist and social scientist, who presented the latest findings of the famous Framingham Heart Study, had network graphs illustrating where smokers in the study have ended up (on the periphery) and how obesity patterns observed different patterns (linked to norms rather than behaviors).

These are gorgeous images, these networks. Bill Ives, whose presentation on blogs at KM Cluster's Inside Social Networks two years ago was instrumental in my becoming a blogger, points to an astonishing collection of links to network images at Trust Art, including those at visualcomplexity. Serious major wow.

Bill's work on blogs deserves greater mention. I've had the chance to talk to Bill a number of times over the past two years. Each time I do, I learn something else about blogging. In our most recent conversation, he pointed out how important it is to use meaningful words when you link, meaning that it's better to call out Trust Art for its collection of links on "trust metrics" than it is to say that they're here. Why? Because the search engines can't do much with the word here but they will pick up on Trust Art or trust metrics.

Over time, Bill has developed a method for blogging with which he advises businesses. Following his approach, hits, that all-important measure, rise, making for happier bloggers. I admire Bill's work and have benefited greatly from his generous sharing of knowledge. His description of his Business Blog Coaching and Consulting Services is worth clicking through to.

Tuesday, 30 October 2007

The Strange Beauty of Virtual Teams

A bit of self-referential reporting here: Milestone Group has published its quarterly journal, wherein lies our "invited article," The Strange Beauty of Virtual Teams. Click and enjoy.

For any writers interested in how something like this comes about, here's the backstory. Shortly after joining Facebook in September of this year, I received a "friend" request from Mark Zawacki, founder and managing partner of Milestone Group. Turned out that Mark had read The TeamNet Factor, our 1993 book, as a result of his having worked at Index Systems, a consulting company where we'd done some work. Once he found me on Facebook, he asked if we'd like to contribute to his journal. Took a look and quickly agreed. This issue, for example, has an interview with our friend Nova Spivack of Radar Networks; an opinion piece by Eric Benhamou, now a venture capitalist and chairman of 3Com, where he was CEO; and an editorial by Milestone's Bill Burk with the intriguing title of Why Nine Men Can't Make a Baby in a Month.

Thanks, Mark, and to Jim Conley, blogger at On Brookline, who edits the journal.

Monday, 29 October 2007

You: Price tag, $300

My fellow bloggers will appreciate this problem: much to blog about, little time to blog. So it is that a compelling presentation by Stew Sutton of The Aerospace Corporation at the Knowledge Leadership Forum week before last has not gotten its due. As I've said before, one of the unnoticed benefits of being a speaker is hearing other speakers (viz. Robin Gerber), as I did at the Brookings Leadership Lab in September. Rarely does one (meaning this one) have the time but because the Knowledge Leadership Forum took place within quick driving distance, it was possible to hang out.

Stew was the person who really introduced me to Second Life, the online virtual world where people create digital versions of themselves (or of the beings they wish they were). I wrote a bit about IBM's guidelines for Second Life a few months back. In truth, I first learned about Second Life only 18 months ago from that serial tracker of new things digital, John Seely Brown, who calls himself Chief of Confusion. Like a couple of million other people, I logged in after talking to Stew. If you're there, you're unlikely to find me teleporting around but should you be curious, search for Pesha Linden. I chose the name Pesha for reasons known to my family and a few close friends; the name Linden was available on a list and I went right for it: my last name, original spelling Lipniak, means "linden tree" (or white wood, depending on whom you ask) in Ukrainian.

Of course, now that I have time to write this post, I can't find my notes from Stew's great presentation. He showed us all the cool things that his company, possibly the very first company to use Second Life, to support collaboration. Freed from the physics of our little planet, things fly and float and pulse and disappear in the Aerospace collaboratorium (they don't call it that but it deserves such a grand term). Astrophysicists can stand in the spray of rockets; they can invent new ways for rockets to spray. Very, very cool and apologies to Stew for the poor reportage (my early editors would be upset with me).

Here's the one fact I remember: you can have an avatar, meaning a digital version of yourself, made these days for $300. I mean something that looks like you. $300. Three bills for the virtual you.

Monday, 22 October 2007

Bloggers, listen up: think F

Maybe all you bloggers reading here already know this. I did not until Jim Conley, who keeps the well-read On Brookline blog, came to visit today. Though he visited for different purposes, it wasn't long until we lept off to my beloved topic of writing (and blogging). Jim teaches writing to prospective communicators at Emerson College and thus has an opinion or two about what works online.

Turns out, bloggerinos, that people read screens in what researcher Jakob Nielsen dubbed an F-pattern.

We skim the top lines relatively quickly, moving across the screen (left to right*).

Then work our way down the screen.

Reading a bit here.

And there.

So

if

you

want

people

to read...

Enough of that. Get the point? How did people discover this? Heat tracking studies of eye movements. Ironically, or coincidentally, or neither, we happened to have a tour of the Fidelity Center for Applied Technology (yes, as in Fidelity Investments) last week, where we looked into one lab where they were tracking subjects' eye movements. Wish I'd known then what I know now. Henceforth, dear readers, watch for my posts to be very F-y.

*Is it a mirror F for the right to left languages? Jakob, where are you?

For a more detailed description of what he found, jump:

Continue reading "Bloggers, listen up: think F" »

Mass Technology Leadership Council winners!

Not sure how this one slipped past (award ceremony was last week) but our esteemed friend David Weinberger was just named co-winner of "Mover and Shaker of the Year" Award by the Massachusetts Technology Leadership Council. MTLC, presided over by yet another terrific person, Joyce Plotkin, is the New England technology industry group that's been introducing new ideas in our region for a long, long time. Signature events in recent memory: Mikhail Gorbachev addressing some 750 people about the role of information technology in Russia and Eastern Europe (see Dan Bricklin's blog post here); Wikipedia founder Jimmy Wales bringing us up-to-date on all things wiki; and our very own Jeff Stamps appearing at the Tech Trends meeting in September, '07.

Another MTLC winner worth noting: CIO of the Year, Dr. John Halamka, who plays that role nobly for the huge health-care network that is the CareGroup (along with that little institution known as Harvard Medical School) and who's just started a new blog here.

Tuesday, 16 October 2007

Shhhh...it's Tuesday morning

Ever wish you could have a day with no interruptions? Or even an hour? Intel has been running an experiment whereby Tuesday mornings are Quiet Time. So far, so good. People love it, according to Nathan Zeldes:

Many of the engineers are happy about the newfound thinking time, and are protecting it by pushing back on interrupters during the Tuesday AM slot. Not unexpectedly there are also some who complain that this isolation prevents them from getting answers to urgent questions during that morning… we are assuming the benefit outweighs this cost, and are waiting for the mid- and post-survey to tell us whether this is correct.

Next up for the engineers, Zero Email Friday, a bit of hyperbole it make the point:

In our new pilot, we encourage the members of an organic group to focus each Friday on direct conversation – face to face or by telephone – for interpersonal communication within the group...While this may seem a small thing, experiments done in other companies showed a great impact once people started exploring communication with the human voice.

Imagine the possibilities if we actually starting talking to one another again. Hello.

Friday, 12 October 2007

Mr. Gore, virtual teamer (and Nobelist)

Most know Al Gore these days as the environmental protector (and possibly the world's best Powerpoint presenter). Others know him, as he says in one of the greatest opening lines of any speaker, the man "who used to be the next president of the United States."

We "know" him (note quotes) as the designer of one of the best virtual teaming projects we've ever worked on.

In 1993, then Vice President Gore was leading the National Partnership for Reinventing Government (originally called the National Performance Review), the 500th study of how to streamline, shrink, and simplify the mammoth beast that is the US government. Gore's design was unique: instead of hiring consultants, he recruited volunteers from within the agencies and departments. They, in turn, staffed cross-functional teams that studied each government entity. If you were from the Justice Department, you might serve on the Dept of Agriculture team, along with people from what was then called Immigration and Naturalization Service and the Dept of Energy, and so on.

These volunteers were good, very good. They in turn recruited every and anyone with a new idea about organizations, business, and communication, i.e. every legitimate book writer they could lay their hands on. Tom Peters kicked off the five-month effort in Mellon Auditorium and for every Wednesday following, anyone with a book vaguely related to organizational life was invited to a brown-bag lunch.

We got our call just as our book, The TeamNet Factor: Bringing the Power of Boundary Crossing into the Heart of Your Business, was in production. Marion Metcalf, a staffer at INS and a key member of the Reinventing Government staff, read the galleys of the book, called, and said that boundary crossing was key to their work--and to their sustaining the energy behind the project. We've told the detailed story of what happened next here in our following book, The Age of the Network. The cross-boundary design of the project which encouraged, indeed required, people to team up outside their agencies' walls proved a powerful engine. For years following, NetResults, the network that we helped launch as the project came to a close in the same auditorium where Tom Peters keynoted the project's beginning, maintained connections among NPRG staffers, some of whom we're still in communication with today.

During our days working on this project, we heard only praise for Al Gore, adjectives like hard working, smart, insightful, visionary.

Highest salutes today to you, Al Gore.

Wednesday, 10 October 2007

Facing the facts about Facebook

If you're reading this post, Facebook is not for you. Of course, if you're reading this post, it may be because you were referred from my Facebook page.

Yes, my friends, I am on Facebook and so are a lot of my other friends. And I use the f-word without quotes.

But an op-ed in the October 6, 2007, New York Times, The Fakebook Generation, by Alice Mathias says, in short, that us old people run the risk of missing the point. What's new there? I first became aware of how much of the point I was missing some years ago when I added an article to Phish and my daughters nearly expired from laughter. The and Phish do not a match make.

Ms. Mathias, a 2007 grad of Dartmouth College (and a very good writer), explains that Facebook is for fun and those of us who've joined since the floodgates opened to the AARP gen and their younger sibs this past spring may be delusional. Again, no dispute. The question remains: Can social networking sites a la Facebook and MySpace and who-knows-how-many-others actually offer anything of value to us working hacks?

Possibly. Frankly, though, I was shocked when the head of a software company, a contemporary, mind you, wrote me a note in early July saying that he hadn't found me on Facebook, that I apparently "wasn't into that." This was about the same time that I went to the meeting where I learned that Email is for old people (the young 'uns post for all the world to see, a point that Ms. Mathias makes). Advance the calendar another month and the head of a medical center invites me to be his "friend" on Facebook. Well, I like his blog so why not follow his lead to Facebook?

So off I go, feeling rather lonely as he was my only friend...for about two or three hours, whereupon I began to bump into all kinds of people I know, seriously, people I've known for years (or, in some cases, months), business colleagues, friends from the Internet wayback machine (hello, Howard, hello, Izumi), the nephew of a mentor whom I met some years ago (rattttther well known in publishing), and, of course, my 16-year-old godson, my 18-year-old nephew, and, yes, my daughter. And then people started "friending" me, people who saw my name on someone else's list of friends, people who'd read one of our books or had been to a talk I (or we) had given or some other flattering association.

All nice but useful? Well, in just a few weeks, I've been asked to write an article for a CIO publication, a foreword to a book, AND gotten help for another piece I've just finished for FreePint (thank you, David Coleman, Michael Sampson, and Loretta Donovan).

And I find myself feeling a bit silly from time to time as I ponder how many "friends" I have and consider adding frivolous widgets to my Facebook facility. How about you, my friends?

NB: Even The New Yorker has been reporting on Facebook. See Sept 17, 2007, Icebreaker Dept: Social Studies, which, needless to say, I blogged.

Thursday, 04 October 2007

"Managing without walls"

There are many terms for virtual, distributed, far-flung, non-collocated, remote (get the idea?) teams. And lots of clever phrases for same: "working together apart" (sub-title of Enterprise Networking by our old colleagues Ray Grenier and George Metes); The Distance Manager (by other colleagues, Kimball Fisher and Mareen Fisher); and, a phrase I took my issue with directly to the author, "the boundaryless organization," popularized by Jack Welch.

What's my beef with that phrase? Organizations need boundaries for fiscal, governance, and practical reasons. Without them, everything is just one big mush.

But (and to the point of this post) today I found a new one that I like: Managing without walls, which came across in an article by Shyamal Majumdar in India's Business Standard online. Think about it: when we take down walls, whether physical, organizational, psychological, or emotional, we let in a lot more light. A very good way to manage, indeed.

Friday, 28 September 2007

Facebookers learn F2F 101

I suppose this was inevitable. The Sept 17, 2007, New Yorker has  a piece with the canny title, "Icebreaker Dept: Social Studies," by Michael Schulman, about a New York University dean having to explain face-to-face (F2F) to incoming students who only know how to have friends on Facebook.

The peril in getting to know classmates on the computer is that incoming undergraduates may forget how to do so in real life. That was the thinking behind “Facebook in the Flesh,” a seminar held during N.Y.U.’s freshman orientation. “Meeting new people face-to-face can be . . . intimidating,” a brochure read. “This fun, interactive workshop will get everyone talking as we build social networks in person.” The session took place at the Kimmel Center—it was scheduled at the same time as “Dude, Where’s My Class?”—and drew about thirty-five students, who spent the initial minutes sitting side by side in uncomfortable silence. Eventually, two girls struck up a conversation and realized, to their delight, that they were both from Long Island. (“Suffolk County?” “Me, too!”)

“Here’s what in-person networking is,” David Schachter, an assistant dean, began. “It’s face-to-face. It’s brief. It works best when there’s virtually nothing at stake except a few minutes of someone else’s time. And it’s social. It happens in the same space.”

Schachter went on to describe the benefits of live interaction...

Thursday, 27 September 2007

More on trust in virtual teams

Web Worker Daily's Anne Zelenka points through to another good post on building trust in virtual teams, this article by Kelly Pate Dwyer on BNET.

I'm in on the four attributes Dwyer cites for remote managers: passion, availability, patience and reliability, and in on four of her "five ways to build trust." The last, the need to show up face-to-face, is not borne out by the research that underlies "Can Absence Make a Team Grow Stronger?", the Harvard Business Review article we did with Profs Ann Majchrzak and Arvind Molhatra. That said, here's Dwyer's good list:

  1. Be available. Don’t let employee calls go to voicemail. When you absolutely can’t be reached, reply ASAP.
  2. Beware of using sarcasm and teasing in distance interactions, like email and conference calls, where signals can easily get crossed.
  3. Handle sensitive issues with discretion. One team member might tell Belmont that another is having a bad day. He’ll immediately call the person having the bad day, without exposing the colleague who told him.
  4. Communicate in a variety of ways (email, phone, in person, etc) and often.
  5. Visit employees on their turf. It shows respect for their time and interest in their life outside the job.

Three big developments in collaboration over past decade

Repeat plea: I'm still working on the article (ok, still in thinking stage but that's writing too) and need to pinpoint at least three major developments in the collaboration field over the past ten years. Michael, Steve, Rob, others: What was The Big Thing in collaboration in '97? '00? What's new for you right now? Looming deadline. I know you want to help me.

Monday, 24 September 2007

Virtual team training at ICIC

Spent last Thursday at the Initiative for a Competitive Inner City here in Boston. ICIC is the brainchild of Michael Porter, the Harvard Business School professor who wrote the books on competition and who wrote the prescription for releasing the "wealth of the inner city," one of his phrases: See  "The Competitive Advantage of the Inner City,"  Harvard Business Review.

ICIC's mission from its website:

To promote economic prosperity in America’s inner cities through private sector engagement that leads to jobs, income and wealth creation for local residents. ICIC brings together business and civic leaders to drive innovation and action, transform thinking and accelerate inner city business growth and investment. 

Thus, ICIC works across boundaries--with clients, experts, donors, competitors, kids--and to assist, we provided our Virtual Team Training--evaluation, exercises and examples, with a virtual-team model and a little vision for the future.

ICIC, welcome to the world of virtual teams.

Friday, 21 September 2007

Meet Jeffrey Walker

Jeffrey_walker I've blogged before about the special gifts that come uninvited to speakers. People, strangers, all perfect in their own ways, say outrageously nice things, tell you their stories, say they know you from some chapter in your life where their characters may not have been as well-portrayed to you.

So it was that when Jeffrey Walker introduced himself at the Enterprise 2.0 conference this past June, said he knew us from when we consulted to Index Systems, a long-gone but then high-end consultancy based in Cambridge, Mass, I, reading his nametag, exuberantly replied, "We have to talk!"

Jeffrey is President of Atlassian Software, the Australian company that makes Confluence, a sleek wiki product that simplifies collaboration. We were introduced to Confluence through a client using our virtual team methodology; within days, that company's clever engineers had adapted our People-Purpose-Links-Time model to their wiki.

As things worked out, it took a few months before we scheduled our call but, during that time, Jeffrey sent an insightful note about his views of the conference with a good list of +/- (I was on the Advisory Board), invited me to be "LinkedIn" to him, and observed that I hadn't joined Facebook (corrected as of 48 hours ago). This morning I received his acknowledgment as his "friend" on Facebook (if you haven't joined, this could sound ridiculously hokey but there is something very compelling here, still to be understood by moi)...and so I checked out his "wall." There I noticed a number of notes where people were wishing him a speedy recovery and such...which caused me to click through to his blog where I discovered that Jeffrey has been blogging about his cancer, an arcane form, his recent surgery following what appeared to be a recurrence (fortunately benign), and the tremendous energy he has brought to recovery, i.e. just post-op, he asked the nurses where the hospital gym was, they looked at him as if he were mad, and long-short, he ended up with a treadmill in his hospital room.

Jeffrey is also a painter and a jazz musician. He lists Coltrane's "A Love Supreme" as his fave all-time album, which gives us common cause right there, and, business interests aside, I am very happy to have made his acquaintance. You will be too.

PS: His blog, radiowalker, is must-reading for those interested in Web 2.0.

Thursday, 20 September 2007

Jeff Stamps at MTLC Tech Trends Forum today

NetAge's own Jeff Stamps, our Chief Scientist and inventor of our technology, was the lead-off speaker at the Mass Technology Leadership Council's Tech Trends Forum that took place today in Waltham, Mass. The focus of the session was "Making the Workplace Thrive with Collaboration." Jeff put the emphasis on the people side of collaboration, often overlooked in favor of a focus on pure technology. Slides from his presentation are here.

"Enterprise and team collaboration requires new principles, behaviors, and tools," Jeff said, illustrating how organizations can capture and embed their knowledge by consistent use of online spaces."

According to one of the organizers of the event, Jeff was quite a hit:

Jeff -- great job at the Mass Tech Leadership Council's Tech Trends Forum on the Enterprise Web and Collaboration.  Your presentation was excellent and your handling of a variety of questions in the dialogue with participants just reeked (this is a compliment :-) )with experience, knowledge and insight regarding the subjects and issues discussed.     Many thanks

Tuesday, 18 September 2007

"Google Docs in Plain English"

Google hardly needs my help in promotion but I'm more than happy to raise the flag again for my new best friends at CommonCraft. Got an email today from Lee LeFever, who, with Sachi LeFever, is cranking out the very clear and useful little videos on Web 2.0-y type stuff. This one is Google Docs in Plain English, adding to RSS in Plain English, Wikis in Plain English, and Social Bookmarking in Plain English.

Never heard of Google Docs? I hadn't until about nine months ago when I found myself on a planning call for Enterprise 2.0. A woman for whom I have the deepest respect - and whom I would call first if I started to think I'd completely lost my way in the 2.0-world - said, "Everyone's sending Google Docs around." They are/were? I was, as usual, out of it. Turns out that Google has cracked the collaboration nut, which, of course, has been cracked so many times before, but they made it even easier to share docs (i.e. real documents, spreadsheets, and such not) on the web.  It's an alternative to expensive enterprise knowledge management systems (oops, I recently was told that knowledge management is passe as a term) or home-cooking of web sites for document sharing.

What CommonCraft has done is to explain Google's solution, yet again "in plain English." Very well done, once more, Lee and Sachi. And by all means, keep churning out this stuff. Nothing I've seen in years has been this concise and useful. (Google Docs Team was the client for this so thanks to you guys too for commissioning these great conceptual artists.)

And, IT, HR, and Communication departments: Hire them!

Virtual teams and security

Further to what I learned last week at the Brookings event where I presented "Virtual Teams in the Age of the Network," a popular topic that we've discussed with groups in a variety of sectors over the years. As some readers here know, our writing books on this topic has led to organizations implementing the methods we've developed (Non-profits! Ahoy! We offer complimentary versions to you.) So I talked about our methodology (students, repeat: People, Purpose, Links, and Time) and about the gotcha's that other organizations, both commercial and non-profit, are experiencing.

Thus I was struck by the repeated questions raised by this group of government officials. Time and again, people asked about security. How can confidential, indeed, sometimes classified, information really be protected? How can people work from home when they're logging in via unsecured (insecure?) lines?

As we looked at this issue from various perspectives, I remembered something a three-star general in the US Army said not long ago in a conference call where we presented: he's able to do 90% of his work from home. But those far down the chain are much more restricted. One attorney went so far as to say that he wondered whether it was better to revert to paper, forsaking electronic communication altogether.

Is this where we are?

Thursday, 06 September 2007

Are you email immune?

Web Worker Daily has another good one today by Anne Zelenka on the dilemma of email. Short responses, long? Delayed, immediate? Email is still in elementary school compared with, say, how to behave on the phone. Pieces like Rising Email Immunity Leads to Conflict over Email Etiquette are good assists to growing up (Keen readers remember Email is for old people here.)

Email immunity is unevenly distributed — some people have become almost entirely immune while others still treat it as a privileged and prioritized channel. Plus, entire generations are less susceptible to email communications: many twentysomethings and teenagers prefer instant messaging and texting.

Facebook, instant messaging, Twitter, and other alternative tools trump email and make some people more immune to email than others. Early adopters of social tools are likely to be relatively more immune to email.

This uneven distribution of email immunity leads to conflict over how to handle email. People with little immunity to email react with indignation to suggestions that you might worry less about responding to email or leave your inbox full or prioritize brevity over niceties. At the same time, those with more immunity question lengthy email discussions, complex email processing schemes, and overly elaborate email etiquette guidelines.