Technology

Monday, 02 June 2008

Holy holograms!

Stop whatever you're doing and watch this video from Cisco. I'd heard about the use of a hologram in a meeting a couple of years ago at Shell, where an executive was beamed in from hundreds of miles away for a conversation. Don't have time to do this justice but the future is here. On this video, you'll see Cisco's CEO on stage in Bangalore with two of his execs in San Jose, Calif. All on the same stage. And the whole thing is being broadcast over the Internet around the world. Musion is the company that's developed the technology. Incredible. I hope they're at Enterprise 2.0 next week here in Boston and I can see it live. Will report back if they have a demo running. Last year Cisco had its telepresence technology there.

Wednesday, 28 May 2008

It won't turn on

So I've been up for two hours and during that time have pressed the start button (oh, how I wish I could just insert the icon for it right here) on my MacBook Pro approximately 50 times. With the option key down, with the C held down, off/on, on/off...and how, you wonder, am I typing this? On an ollllllddddd machine, my trusty back-up iBook G4, which has possibly the most lovely form factor of any computer I've ever owned.

Well, turns out that the flashing question mark on my screen will not go away without contacting Apple. At least that's what the manual (it's in print! right next to me! here! - and don't I get kudos just for being able to find it along with the OSX install disks? yay, me) and what the website says. But, of course, dahhling, Apple support doesn't open until 6AM PDT - AND GUESS WHERE I AM?!!? Let's put it this way: three frustrating hours in the future.

I just had to record this for all of you who've ever experienced horrible terrible won't-start computer problems. I should have known. My machine was sending me weird messages yesterday that I chose to not exactly ignore but, let's say, postpone dealing with. And such is my plight today. Are you feeling really really really sorry for me?

PS: A certain member of my household says I'm showing remarkable calm. Meanwhile, I am certain that when an occasional member of this household reads this post, she will get a great big chuckle, saying, well, mom, did you...? And did you...? I DID!!! (for once)

Monday, 12 May 2008

Washing and drying your bluetooth earpiece

"It's not a good idea," says my friend Rich. He, Mr. Technology to those who know him as one of the early movers and shakers in the Boston area, has been having trouble with his cell phone, which led us to a conversation earlier today about various encounters between phones (and their accoutrements) and water. I know.

I happened to drop my Blackberry in a body of water recently. (No further details will be provided.) But it did provide some solace to Rich, who keeps his earpiece in his sweatshirt, which on occasion, requires a trip to his washer and dryer. And thus...he's out an earpiece. So next time, check the pockets. And keep your cell phone out of your sweatshirt pockets altogether. I know.

Thursday, 08 May 2008

The most influential people in IT

Delighted to find my friend John Halamka named #31 among eWeek's "The 100 Most Influential People in IT." He also plays a mean Japanese flute as per below. And at #38, my Facebook friend Andrew McAfee, who invented the term "Enterprise 2.0." And (I'm still going down the list), my friend Tom Davenport (#70), whose thinking keeps knocking down shibboleths; the intrepid Mass congressman, Ed Markey (#73), who was worrying about the Internet before most people puzzled over whether to capitalize the word or not (see this press release from our MassNet inaugural event in 1995 that he keynoted); Ross Mayfield (#74), co-founder of Social Text and a virtual friend; and Good to Great, etc. author Jim Collins (#87), whom we once shared the podium with at a Royal Dutch Shell Scenario event. Way to go, guys. Proving again that it's good to be a friend of mine - just kidding, just kidding....

Thursday, 03 April 2008

Email: friend or foe?

Just spent the past couple of days with a group of dedicated public servants giving a "teamnet" workshop - teamnet* meaning "network of teams" as there were five teams in this session together comprising a major governmental initiative to increase knowledge sharing. I know there are readers thinking "government" and "knowledge sharing" must surely be an oxymoron. But once again, I come away from a few days with government folks revering their commitment to a life that is not glamorous, that doesn't pay much, that is often frustrating, that perforce means working in a system that is unbearably slow but which offers rewards of a different kind. Service. Thanks to all involved.

We talked about email a lot. The complaints are familiar, the sheer volume, the endless cc:'s, the wonton use of attachments...but there was one voice, one strong voice for the power of email as an information sharing vehicle - rather than as a communication device. This fellow has been on listservs for a very long time; people in his network depend on them for conveying truly useful information. I agree. There are good uses for email. We just need good operating agreements that people need to do their best to adhere to.

What about you? Are you tapped out on email, wish it had never come into existence? Has your organization come up with some good guidelines regarding attachments, cc'ing, subject lines, and the like? Has anyone out there tried what Intel has, "Zero email Friday", which I mentioned here once before?

*We coined the word "teamnet" in our 1993 book, The TeamNet Factor (Wiley).

Friday, 14 March 2008

Geek Doctor on OrgScope

Pleased to report that John Halamka over at GeekDoctor posts today about our OrgScope in his Cool Technology of the Week series:

Understanding the six degrees of separation of healthcare in Eastern Massachusetts can be challenging with our numerous providers, private payers, public payers, and academic affiliations...

I found this hyperbolic viewer [OrgScope] much easier than an org chart for navigating a large number of complex relationships and look forward to the potential uses of this technology for visualizing our increasing connectedness in healthcare...

Over the past few months here at NetAge, we've taken a stab at mapping the relationships among the complex players in the Boston Healthcare network. Spaghetti, for sure, but since all of us here in Boston must somehow navigate that bowl of pasta, we're hopeful that these initial maps will contribute to making it easier for those working in healthcare here and for those of us consuming it. Thanks, Geek Doctor.


Boston_healthcare_net

If you click through, you can play with the maps. This is but one picture. You can move it around, putting different institutions at the center, turn links on and off, and run analyses in a variety of ways. There's also an inside look at the organization chart of a fictitious large enterprise and Boston-Area Healthcare Network, a presentation that explains what we're up to with this stuff. Have fun with it and let me know what you think.

Thursday, 06 March 2008

"A geek doctor takes a 2.0 approach..."

My profile of John Halamka, CIO at Beth Israel Deaconess Medical Center and its affiliates (plus a ratttthhher famous medical school), is up at TheStandard.com as "A geek doctor takes a 2.0 approach to healthcare technology." Thanks, John, for the easy interview and help with fact-checking.

Saturday, 01 March 2008

Collaboration 2.0

Collaboration20mid It's out. David Coleman and Stewart Levine's new book, Collaboration 2.0. We were delighted to write the Foreword to this book. Here it is in its entirety (for those who fail to buy the book - oh, no!):

Collaboration 2.0
Foreword by Jessica Lipnack and Jeffrey Stamps

At the Seventh International Conference on Complex Systems in 2007, Barbara Jasny, Senior Editor at Science, cited a statistic that provoked a collective “wow” from the audience of complexity scientists. The current record for the largest number of collaborators submitting a paper to her prestigious journal? 350 [corrected update, 445].

Jasny pointed to the truth that reigns in all domains these days: once the province of isolated geniuses, good work and breakthrough ideas congregate on the playground of those who can play well together. In our highly interconnected world, everything interacts with everything else and in order to understand—or accomplish—anything, we need to work together better. And, typically today, that means making use of innovative technologies and becoming adept at the human side of collaboration.

Not long ago, the word collaborator had a bad connotation in Europe, implying working with the forces of evil during World War II. But in a relatively short amount of time, collaboration has reclaimed its original meaning—“co-labor,” to work together—and has become a popular term even in countries where it was anathema as recently as a few decades ago.

Now in North America and South, in Europe, Africa, Asia, and the exquisite nations of Australia and New Zealand, to collaborate means that you know what you’re doing. The trick is to do that supremely well.

When we were interviewing executives for our book Virtual Teams, nearly every conversation ended with a variation on the same idea: “You know, it’s 90% people and 10% technology.” This phrase has become something of a slogan for us and when a technologist has the capacity to speak from the people side, we always take notice.

We first met David Coleman a number of years ago at a conference on—take a guess—collaboration. He impressed us with his knowledge and his sense of humor, both vital to collaboration, and we’ve followed his work since, depending on him to be up on whatever was happening in that world. Invariably, he stresses that people are the ones using technology and that how and for what purposes they use it are far more important than the technology itself.

When we learned that David had teamed up with Stewart Levine to write the “next rev” of collaboration, we were intrigued and it took us approximately one second to agree to write this Foreword.

Stewart’s grasp of the people side of the equation is comprehensive and practical. Good psychology, good people skills, and good common sense combine in his many ideas for how to make collaboration work.

The offerings in collaboration technology can appear like items in a supermarket, all the little cans bearing only tiny variations in ingredients to distinguish them. What David helps us see are the signs marking the aisles, pointing out the categories that we need to consider before making our choices, then applying expert stars to the ones he regards as best picks.

On the people side, Stewart enables us to zero in on the essence of collaboraton. At the beginning, during the middle, and in the final analysis, collaboration is about communication. Prone to wanting to make our views known, we fail to listen. And listening across boundaries is the most difficult behavior of all. The borders that separate us stand in the way of our humanity and we need to dissolve them. The ability to truly hear what others have to say is the most powerful form of communication, Stewart writes. We agree.

And though the word business appears in this book some 117 times, it is far more than a manual for business. As our scientist friends indicate, our world and indeed our future depend upon collaboration, which the authors make clear in their final pages. From global warming to alleviation of poverty to stemming the population explosion to reducing the threat of “weapons of mass effects,” the human family needs to learn how to work together better very quickly and to become adept at using the best tools for doing so.

This book is your GPS for collaboration now and in the years to come. Open it anywhere and you’ll learn something. Apply what you’ve learned and your work will become easier—and our hopes for the generations to come will soar.

—Jessica Lipnack and Jeffrey Stamps, CEO and Chief Scientist respectively of NetAge, a consultancy that helps organizations work together better, and co-authors of many books, including The Age of the Network and Virtual Teams.

Monday, 18 February 2008

Fast! Live! Blogging!

Our friend Bill Ives is live-blogging from Fast 08, a whole conference dedicated to "search" technologies and their close relatives. Among the speakers, another Endless Knots fave, David Weinberger, author of Everything Is Miscellaneous. Don't miss a chance to hear David speak. He does it the old-fashioned way with pictures not bullets and it's really effective.

Saturday, 26 January 2008

How dumb are we? Nova says pretty dumb

Nova Spivack, one of the smarter people I've met, has a thoughtful post calling for an end to artificial intelligence and recommending that we replace it with "Artificial Stupidity: The Next Big Thing." Why? Because:

We are terrible organizers. We are lazy, messy, inconsistent, and we make all kinds of errors by accident. We are terrible at tagging and linking as well, it turns out. We are terrible at coordinating or tracking multiple things at once because we are easily overloaded and we can really only do one thing well at a time. These kinds of tasks are just not what our brains are good at. That's what computers are for - or should be for at least.

Humans are really good at higher level cognition: complex thinking, decisionmaking, learning, teaching, inventing, expressing, exploring, planning, reasoning, sensemaking, and problem solving -- but we are just terrible at managing email, or making sense of the Web. Let's play to our strengths and use computers to compensate for our weaknesses.

I agree. Just take a look at my desk. And table. and the desk next to that. Enough said. I'm pretty dubm.

Sunday, 20 January 2008

Text me your novel

I suppose it was inevitable but frankly it's never crossed my mind: writing a novel on my phone. Today's NY Times gives  front page space to Norimitsu Onishi's very good reporting, "Thumbs Race as Japan's Best Sellers Go Cellular."

That's right. Of the top ten best selling novels in Japan in 2007, five were written on cell phones.

Writers, get thee-selves to the thumb exercise gym. Writing your brilliant prose on your phone is the NBT, and if you don't know what that is, click here (oh, no, it's not there: Next Big Thing):

Whatever their literary talents, cellphone novelists are racking up the kind of sales that most more experienced, traditional novelists can only dream of.

One such star, a 21-year-old woman named Rin, wrote “If You” over a six-month stretch during her senior year in high school. While commuting to her part-time job or whenever she found a free moment, she tapped out passages on her cellphone and uploaded them on a popular Web site for would-be authors.

Turns out that writing via this method owes its success in part to "packet death." Huh? This special form of electronic extinction was befalling Japanese cellphone users when their text messaging bills were in the $1000 range. When providers changed their billing methods from charging by the message, the prevailing model here in the US, to charging flat fees for unlimited data transmission, they made it economical for people to post via their phones. Young writers, who got their start posting novels to their blogs, quickly made the transition to writing on their phones.

Thus, a new genre was born. Only the publishing establishment is not so sure it is a genre, which is where the literary tension comes in. Or not. The books tend not to have any, according to the article. Simple love stories, written with a lot of text abbreviations, little character development, and very short sentences seem to be the style.

I better brush up my texting skills. Or i btr brsh up my txtg skls.

Very interesting article. Worth reading.

Sunday, 06 January 2008

Kathy is speaking to me

Not sure how this passed me by, being a Mac user and all, but I'm now enjoying "Speech" in Pages. Pages is Apple's answer to MS Word (which has been crashing for unknown reasons, which makes me sad as Word and I know each other well). Thus I've moved to Pages from which I can export to Word, PDF, etc.

At the moment, I'm revising a very long piece of writing, trying to make the language absolutely precise (ha), thus using the "write then read out loud" method. Only yesterday I discovered that I can have Kathy (or Agnes or Princess or Fred or Bruce) read to me.

It's good, I'm finding, for things like tone. Even though the voice is annoyingly computerish, I'm hearing where I should use 'd instead of had, where I've used my too many times, that sort of thing.

Does Word speak?

Tuesday, 30 October 2007

Pen computers, digital ink, and the new paper notebooks

Stewsuttonfull Stew Sutton, the Aerospace Corporation fellow who gave the presentation about Second Life that I blogged yesterday, has posted a comment so interesting that I'm making it a post of its own. Thanks, Stew!

 

Jessica, I enjoyed your replay of the material shared last week. Perhaps you should lose your notes more often if it produces such a good result. :-)

I am compelled to share what we did not get around to talking about last week that will have a profound impact on note taking. The "pen computer" is now coming of age. This is a wonderful device that works in combination with special paper (with a barely visible micro-dot pattern). The pen records the authors strokes on the paper and the traditional “ink” is put down on the paper just like with a regular (non-computer) pen. The combination is absolutely amazing. This technology is being licensed around the world by the inventing company Anoto (http://www.anoto.com/). The U.S. licensees are several.

 

Within the U.S., a couple of the digital pen providers that I found to be interesting are focused at two ends of the market. Leapfrog offers a product called the “Fly Fusion™” Pentop Computer (http://www.flyworld.com/whatis/index.html) aimed at the Junior High to High School market. I’ve had one for a month or so and my younger daughter (5th grade) really enjoys it. She is taking “digital notes” and often uses the built-in algebra programs to help he “check her homework answers.” Dad verified that it was a post-solve check. I have also been testing this technology and have several experiments in process.

At the college / business end of the market, there is a very interesting product being offered by a company called Livescribe (http://www.livescribe.com/platform/index.html). They are planning to start shipping their products in early 2008. Both Livescribe and Leapfrog are using the same base technology but their products are tuned for different applications.

The most compelling application (for us Knowledge Management types) is the idea of going back to paper for real knowledge capture. Our tools constrain the way we think and the manner in which we record our thoughts, ideas, and notes. Nothing is as unconstrained as a blank sheet of paper. And where structure is important, you can have “forms” that are printed on the paper to “coordinate” your note taking.

So Jessica, if you had one of these last week, your notes would have been posted directly to this blog from your paper notebook. See the example from the Livescribe sight to get a peek at the new face of blogging from “remote locations”… http://www.livescribe.com/sneakpeek/clip3.html

-Stew Sutton

Sunday, 28 October 2007

It's so complex

Rare confluence of the complexity gods this week in Boston as The New England Complex Systems Institute sponsors the annual International Conference on Complex Systems 2007. Aesthetics, biology, social systems, engineering, biology, and, of course, networks all get their due over the next week. Catch us on Network Day, Friday, Nov 2, which begins with Nobel Laureate Muhammad Yunus receiving the Herbert Simon Award. Simon wrote the seminal article, The Architecture of Complexity, in 1962.

Reply to this post and/or email me if you're attending: jessica dot lipnack at netage.

Friday, 26 October 2007

Energy-conscious computing

Some years ago, we were in a joint venture with the dearly departed Digital Equipment Corporation. The purpose was to build a regional "computer conferencing" system, called, yes, New England Commons, that would then link to the other regional computer conferencing systems, notably, Metanet in Washington, DC., Unison, a similar system in Denver, and, in the Bay Area, you guessed it, The Well. Some day, the business plan read, all of these regional systems would meld into one national system allowing people all over the country to talk to one another online. Name of the parent company: Internetwork Communications. We called it Internet and the year was 1985.

Why were there regional systems in those days? Because the cost of connection--via dial-up--was prohibitive way back then...as in $25/hour. That's right, $25 per hour, or, if you worked a package, $22.50. (Now go complain about your montly cable-modem or DSL fee..)

For those unfamiliar with the term, a computer conferencing system was the ancestor of bulletin boards, discussion forums, and even the much-tossed-about term-du-jour, wikis.

Point of all this is that in order to install the hardware for this enterprise, we had to build a room outfitted with its own power system, air conditioning, raised floor and what I recall as a zillion other things we had to become quickly expert in. Transporting "the computer" (a VAX 11/780 plus racks and racks for the modems) to our second-floor office in Waltham, Mass., required hiring a crane. And as soon as it was operational, our power bill went through the third-floor roof.

I've been sensitive to the power needs of computing ever since and go to some effort, i.e. crawl around the floor turning off power strips, to reduce the drain on electricity when my machine is off (this in my home office).

All of which leads to a good post today that goes a bit deeper into what server farms and the like require in major operations centers, like hospitals. CareGroup's CIO "geekdoctor" John Halamka, a low-carbon-footprint kinda guy, sheds some light, so to speak, on the tradeoffs that he and his folks think about when adding MIPS. They've even hired a full-time power engineer:

Power consumption and heat is increasing to the point that data centers cannot sustain the number of servers that the real estate can accommodate. The solution is to deploy servers much more strategically. We’ve started a new “Kill-a-watt” program and are now balancing our efforts between supply and demand. We are more conservative about adding dedicated servers for every new application, challenging vendor requirements when dedicated servers are requested, examining the efficiency of power supplies, and performing energy efficiency checks on the mechanical/electrical systems supporting the data center.




Monday, 22 October 2007

Mass Technology Leadership Council winners!

Not sure how this one slipped past (award ceremony was last week) but our esteemed friend David Weinberger was just named co-winner of "Mover and Shaker of the Year" Award by the Massachusetts Technology Leadership Council. MTLC, presided over by yet another terrific person, Joyce Plotkin, is the New England technology industry group that's been introducing new ideas in our region for a long, long time. Signature events in recent memory: Mikhail Gorbachev addressing some 750 people about the role of information technology in Russia and Eastern Europe (see Dan Bricklin's blog post here); Wikipedia founder Jimmy Wales bringing us up-to-date on all things wiki; and our very own Jeff Stamps appearing at the Tech Trends meeting in September, '07.

Another MTLC winner worth noting: CIO of the Year, Dr. John Halamka, who plays that role nobly for the huge health-care network that is the CareGroup (along with that little institution known as Harvard Medical School) and who's just started a new blog here.

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